Customer Service Specialist-Non-Voice Representative
4 days ago
Company Overview:
Established in 2009, J-K Network Services specializes in digital transformation to boost business efficiency and support clients, staff, and partners.
Position: Customer Service Specialist
Industry: Information Technology
Work Location: Antipolo City
Work Schedule: Night Shift
Compensation: PHP 20,000 - PHP 25,000
Work Setup: Onsite
Benefits:
- Government Mandated Benefits
- Health Maintenance Organization (HMO)
- Thirteenth Month Pay
- Vacation Leave Credits
- Sick Leave Credits
Job Description:
We seek a Bachelor's degree holder with 1 year of customer service experience, preferably in chat support. The ideal candidate is willing to attend face-to-face interviews and start immediately.
Key Responsibilities:
- Respond to customer inquiries via chat
- Assist customers in selecting products or finding products
- Resolve customer complaints and provide alternatives within set time limits
- Collaborate with teams and departments to find solutions
- Troubleshoot common product or service issues
Recruitment Process:
Initial Interview & Final Interview & Job Offer
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