Customer Service Specialist-Non-Voice Representative

4 days ago


Antipolo City, Calabarzon, Philippines J-K Network Services Full time

Company Overview:

Established in 2009, J-K Network Services specializes in digital transformation to boost business efficiency and support clients, staff, and partners.

Position: Customer Service Specialist

Industry: Information Technology

Work Location: Antipolo City

Work Schedule: Night Shift

Compensation: PHP 20,000 - PHP 25,000

Work Setup: Onsite

Benefits:

  • Government Mandated Benefits
  • Health Maintenance Organization (HMO)
  • Thirteenth Month Pay
  • Vacation Leave Credits
  • Sick Leave Credits

Job Description:

We seek a Bachelor's degree holder with 1 year of customer service experience, preferably in chat support. The ideal candidate is willing to attend face-to-face interviews and start immediately.

Key Responsibilities:

  • Respond to customer inquiries via chat
  • Assist customers in selecting products or finding products
  • Resolve customer complaints and provide alternatives within set time limits
  • Collaborate with teams and departments to find solutions
  • Troubleshoot common product or service issues

Recruitment Process:

Initial Interview & Final Interview & Job Offer



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