Customer Service Representative
5 days ago
Ibex Global Solutions (Philippines) Inc. is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.
Job DescriptionWe are seeking highly motivated and skilled Customer Service Representatives to join our team in Alabang. As a key member of our customer service team, you will be responsible for providing top-notch support to both drivers and passengers through inbound email inquiries, car insurance and registration audit, and other back-office tasks.
Key Responsibilities:- Provide assistance to drivers and passengers via email
- Perform back-office work when queue permits
- Foster positive customer relationships
- Achieve or exceed company goals and quotas
- Maintain adherence to IBEX Global Philippines company policies and work standards
To succeed in this role, you should have:
- BPO experience is an advantage but not required
- A K12 graduate or at least 2 years college undergraduate (without back subjects) in any field, or at least a high school graduate with 6 months call center experience
- Strong written and verbal communication skills
- Ability to work in a shifting schedule, weekends, and holidays
- Willingness to work onsite at Alabang
As a valued member of our team, you can expect:
- Extensive HMO coverage for you and your dependents
- Non-taxable allowance on top of your basic salary
- Excellent program incentives based on performance
- Group life insurance
- 30 service incentive leaves (paid time off)
You will be working in a dynamic and supportive environment, with opportunities to grow and develop your skills. We offer a competitive compensation package and benefits that demonstrate our commitment to the well-being of our employees.
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