Customer Service Representative

2 days ago


Antipolo City, Calabarzon, Philippines Metacom International Solutions Full time

We are a dynamic organization constantly seeking skilled professionals to join our team. Metacom International Solutions is dedicated to delivering exceptional customer experiences, and we need your expertise to achieve this goal.

About Us

Our company values professionalism, friendliness, and an open work environment. We offer a wide range of benefits that cater to our employees' needs, ensuring they can excel in their careers while maintaining a healthy work-life balance.

Key Responsibilities
  • Communicate effectively with customers via phone or written correspondence to address concerns.
  • Resolves issues on the first call whenever possible, minimizing the need for transfers.
  • Match customer demands with Clients' products and services.
  • Utilize negotiation skills to overcome objections and secure customer buy-in.
  • Share knowledge and information with internal and external stakeholders.
What We Offer
  • A professional and friendly work environment.
  • A rewarding career with opportunities for growth and promotion.
  • Competitive salary and attractive incentives.
  • A 13th month pay and comprehensive health insurance package.
  • Maternity and paternity leave, retirement insurance, and more.
Requirements
  • At least one year of BPO or customer service experience.
  • High school diploma, SHS, or college degree.
  • Excellent communication skills and flexibility.


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