Customer Support Representative for Chat Service

8 hours ago


Antipolo City, Calabarzon, Philippines JK Network Services Full time

We are seeking a talented Customer Support Representative to join our team at JK Network Services. As a Chat Agent, you will play a vital role in delivering exceptional support solutions across various platforms.

Company Overview

A trusted customer service provider specializing in delivering top-notch support solutions. Our strong commitment to client satisfaction sets us apart from the competition. With a focus on collaboration and innovation, we strive to provide an outstanding experience for our clients and customers alike.

Key Responsibilities
  • Answer customer inquiries via chat with a high level of professionalism and empathy.
  • Assist customers in making informed product selections by providing expert knowledge and guidance.
  • Handle customer complaints, resolve issues promptly, and follow up to ensure complete satisfaction.
  • Collaborate with cross-functional teams to resolve complex issues effectively.
  • Troubleshoot common product or service issues efficiently and accurately.
Requirements
  • Strong communication skills, including verbal and written, with a customer-centric orientation.
  • Confidence in handling customer inquiries and complaints, with a proven track record of success.
  • Problem-solving mindset with attention to detail, ensuring seamless resolution of customer issues.
  • Ability to work collaboratively with a team, promoting a culture of openness and transparency.
  • Familiarity with iOS or Android systems (iOS 15.0 or higher / Android 11.0 or higher).
Benefits

We offer a competitive salary package, comprehensive benefits, online recruitment process, opportunities for career growth and development, and a supportive work environment.

As a valued member of our team, you can expect a dynamic and inclusive workplace that fosters creativity and innovation. We believe in investing in our employees' growth and well-being, ensuring their long-term success within the company.



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