Senior Scheduling Coordinator

13 hours ago

Angeles City, Central Luzon, Philippines beBeeScheduling Full time $75,000 - $100,000
Operations Lead/Intake Specialist Job Summary

This role is a vital component of our client-caregiver coordination team, responsible for managing scheduling, logistics, and communication between clients, caregivers, and office staff. The successful candidate will ensure seamless care experiences for our clients while maintaining continuity and maximizing caregiver utilization.

Key Responsibilities:
  • Coordinate real-time caregiver-client scheduling to ensure optimal matches based on skill, location, and availability.
  • Monitor incoming care requests and respond within agreed Service Level Agreements (SLAs).
  • Maintain accuracy in scheduling software with updated client/caregiver details.
  • Proactively communicate with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Collaborate with care managers and the back office for incident reporting and staff follow-ups.
  • Flag inconsistencies or no-shows and make schedule adjustments as needed.
  • Identify gaps in caregiver coverage and work cross-functionally to resolve them.
  • Generate reports on staffing coverage, fulfillment rates, and productivity.
Requirements:
  • 5+ years of experience in home health / healthcare scheduling or patient coordination.
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Excellent written and spoken English (neutral accent).
  • Strong organizational and time management skills under shifting priorities.
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.
  • Experience working PST hours.
Benefits:
  • Remote Work: Fully remote—work from anywhere.
  • Generous PTO: Ample paid time off to rest and recharge.
  • Direct Mentorship: Grow through guidance from international industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Work and connect with professionals around the world.
  • Work-Life Balance: Flexible hours that support a healthy work-life balance.

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