Customer Support Specialist
2 days ago
About Gratitude Philippines
We are a global analytics and digital solutions company serving various industries.
Job Description
As a Service Resolution Expert, you will play a vital role in providing excellent customer service to our clients. You will be responsible for handling customer complaints, resolving issues promptly, and ensuring customer satisfaction.
Responsibilities:
- Handle large volumes of customer calls and respond to their queries and concerns.
- Resolve customer complaints by listening attentively, clarifying the issue, and providing suitable solutions.
- Manage customer expectations by setting realistic goals and timelines.
- Maintain accurate records of customer interactions and update relevant systems as needed.
Requirements:
- Completed 2 years of college or College Graduate with at least 1 year of BPO Voice experience.
- Proficiency in computer applications and software.
- Able to work flexible shifts, including evenings, weekends, and public holidays.
- Excellent communication and interpersonal skills.
Benefits:
- HMO coverage after 3 months, including dependents up to 80 years old.
- Night differential pay.
- Performance-based incentives.
- Non-taxable allowances.
Working Arrangements:
- Onsite working setup.
- Mondays to Fridays, with complete details provided by our recruiters.
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