Customer Support Team Lead
1 day ago
Neksjob is looking for a skilled Customer Support Specialist to join our team in Iloilo. As a valued member of our organization, you will play a critical role in providing exceptional customer service and support.
Job DescriptionWe are seeking an experienced Customer Support Specialist who can effectively respond to incoming calls from customers, answer questions and inquiries, troubleshoot problems, and provide information on our products or services. Your excellent communication and interaction skills will enable you to handle complaints and resolve issues efficiently.
Key Responsibilities:- Respond to customer inquiries and resolve issues via phone calls
- Provide accurate and timely information on our products and services
- Troubleshoot technical issues and escalate as necessary
- Maintain a high level of customer satisfaction through effective issue resolution
To succeed in this role, you will need:
- A High School diploma (old curriculum) or equivalent
- A Senior High School diploma (new curriculum) or equivalent
- At least 2 years of experience in a BPO setting
- Excellent English communication and interaction skills
- Willingness to work on-site
Neksjob offers a competitive salary, exciting performance bonuses, account-specific allowances, career advancement opportunities, and comprehensive healthcare benefits. If you are a motivated and results-driven individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.
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