Customer Support Specialist

1 day ago


Iloilo City, Western Visayas, Philippines Neksjob Full time

At Neksjob, we're committed to delivering exceptional customer experiences. As a Candidate, you'll play a vital role in this mission by providing top-notch support to our valued clients.

About the Role:

We're seeking a skilled Customer Support Specialist to join our team. In this position, you'll be responsible for responding to incoming calls, answering questions and resolving issues related to our products or services.

Responsibilities:

  • Respond to customer inquiries via phone, ensuring prompt and courteous resolution of issues.
  • Troubleshoot problems efficiently, applying your knowledge of our products and services.
  • Provide accurate information and resolve complaints in a professional manner.

Qualifications:

To succeed in this role, you'll need:

  • A high school diploma or equivalent (old curriculum) / Senior High School diploma (new curriculum)
  • Excellent English communication and interaction skills
  • At least 2 years of BPO experience
  • A willingness to work on-site
  • Prior experience as a Customer Service Representative or Call Center Agent is preferred

Why Choose Neksjob?

We offer:

  • A competitive salary
  • Exciting performance bonuses and account-specific allowances
  • Career advancement opportunities within the company
  • Promotion from within
  • Comprehensive healthcare benefits

Join Our Team:

As a Customer Support Specialist at Neksjob, you'll have the opportunity to grow professionally while making a positive impact on our customers' experiences. We look forward to welcoming you to our team



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