WFM Scheduling Professional

1 month ago


Ayala Alabang, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time
Job Title: WFM Scheduling Professional

About the Role:
We are seeking a highly skilled WFM Scheduler to join our team at RSD Human Resources Management Consultancy. As a key member of our organization, you will be responsible for providing expert-level support in scheduling and forecasting for our call center operations.

Key Responsibilities:
• Utilize strong Excel skills to scrub, dissect, and shape data, creating customized reports that provide actionable insights into our operations.
• Develop in-depth knowledge of WFM systems, including eWFM, Verint/Blue Pumpkin, IEX, and CMS, to ensure seamless integration with our existing infrastructure.
• Collaborate with stakeholders to design and implement effective forecasting and scheduling strategies that meet the needs of our business.
• Possess a minimum of 2 years of experience in WFM, with a focus on inbound voice processes in a call center environment.
• Leverage your expertise to optimize scheduling processes, ensuring maximum efficiency and productivity within our operations.

Requirements:
• Strong understanding of WFM systems and their applications in call center environments.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data sets and develop actionable insights.
• Proven ability to work collaboratively with cross-functional teams to achieve common goals.
• Strong communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders.
• Experience with Alvaria is highly desirable, but not mandatory.

Benefits:
• Competitive salary: €50,000 - €70,000 per annum (dependent on experience).

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