Talent Development Manager
6 days ago
At TASQ Staffing Solutions, we're seeking an experienced Talent Development Manager to lead our workforce management team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive business growth and improve customer satisfaction.
Key Responsibilities:
- Create and maintain accurate capacity plans that balance cost and performance
- Develop and review schedules to meet business requirements and ensure superior customer service
- Lead a high-performing team of workforce managers, ensuring they meet Service Level Agreements across accounts
- Drive client satisfaction by managing service levels, staffing, and scheduling solutions
- Protect organizational assets by upholding quality information security management principles
- Serve as the main point of contact for all WFM-related concerns
Requirements:
- Bachelor's degree or equivalent required; 3+ years of supervisory or managerial experience preferred
- Proven skills in capacity planning, scheduling, real-time management, and reporting essential
- Excellent accuracy, attention to detail, and presentation skills required
- Able to lead internal and external calls; flexible work schedule with willingness to work shifts and weekends
Compensation: $90,000 - $120,000 per year, depending on location and experience.
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