Help Users Grow

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱2,400,000 - ₱3,000,000
Job Opportunity

Create meaningful interactions with our users and help them drive growth in a rapidly expanding fintech startup.

We are a one-stop payment platform for small to medium-sized businesses, empowering them with easy access to digital payments. Our innovative solutions cater to the diverse needs of merchants, from no-code e-commerce plugins to affordable credit card readers.

We're backed by prominent investors, including Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator. As we expand globally, we're seeking a skilled Customer Support Specialist to join our team on a one-year contract with potential extension.

About The Role

This customer-centric position involves directly impacting user satisfaction and helping businesses flourish. By acting as a trusted advisor to HitPay merchants, you'll delve into their pain points and suggest tailored solutions to optimize their experience on our platform.

As a relationship builder, you'll connect with users and offer exceptional customer service and account management. Your expertise will enable merchants to maximize value on our platform, becoming loyal and highly engaged users.

Collaborating closely with our Product and Engineering teams, you'll leverage client insights to shape product strategy and feature development.

This is a full-time role offering amazing growth potential. If you possess empathy and self-motivation with excellent people skills, we'd love to hear from you.

Responsibilities:

  • Lead the post-sales cycle from customer engagement to retention and growth, becoming an expert on HitPay's products
  • Built relationships and become a trusted payments advisor to key stakeholders, working in partnership with our Sales team
  • Provide outstanding customer service through messaging platforms and phone calls, ensuring each client's success in using HitPay's platform
  • Develop strong listening skills to uncover users' needs that may not be explicitly communicated
  • Identify areas for improvement in clients' business processes and communicate solutions based on HitPay's products, customer success stories, and value proposition
  • Discuss customer insights and feedback with the Product and Engineering teams to drive HitPay's product strategy and innovation
  • Analyze common pain points and suggest potential features or improvements to solve these problems

Requirements:

  • At least 2 years of customer success or client-facing experience, preferably working with a complex technical product
  • Prior experience in payments and SMB fields is advantageous
  • A strong business acumen, with the ability to identify strategies behind users' businesses
  • Empathy and patience; eager to advocate for users, understand their pain points, and guide them through technical solutions
  • Experience handling challenging situations or customers while remaining professional and personable
  • A strong interest in the fintech industry, with a desire to acquire deep knowledge about technical products
  • An analytical and strategic mind, interested in shaping product strategy
  • Highly resourceful, able to navigate data to find solutions to ambiguous questions
  • A self-starter who can independently drive projects in a remote working environment
  • Willingness to work flexible hours on weekends and shifts

Benefits:

  • A highly motivated, intelligent, and ambitious team
  • Learning opportunities and growth prospects
  • A flexible, remote working arrangement
  • Local GP medical reimbursement
  • 21 days annual paid leave
  • Unlimited medical leave

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