Customer Liaison Representative

1 day ago

Las Piñas, National Capital Region, Philippines beBeeSupport Full time $60,000 - $70,000

Job Title: Customer Support Liaison

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We are seeking a skilled Customer Support Liaison to join our team. As the first point of contact for our clients, you will own customer communications from initial request through to resolution.

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This role offers a unique opportunity to scale our support function, maintain knowledge base resources, improve processes, and collaborate closely with teams across the business.

">About the Role
  • You will be responsible for becoming an expert in all areas of our product, serving as a resource for customers and internal stakeholders alike.
  • You will own customer communications, resolving issues via Intercom and occasional phone conversations.
  • Collect customer feedback and influence the direction of our product to ensure it meets the evolving needs of our clients.
  • You will identify issues and work with our development team to escalate bugs, solve problems, or obtain missing information.
  • Develop and improve processes to scale support with our growing business.
  • Create and maintain internal and customer-facing documentation such as knowledge base articles.
  • Work closely with Key Account Managers, Retention, Implementation, and Marketing teams.
Requirements
  • Previous experience in a customer support role is essential.
  • Proficiency with various software systems, including Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, and Intercom.
  • Excellent written and oral communication skills for creating professional documents and presentations.
  • Strong time management and organisational skills.
  • Able to listen to concerns and handle criticism without taking it personally.
  • Engage in robust and articulate dialogue while maintaining an open mind.
  • Able to work autonomously and as part of a team.
Benefits
  • Join a global SaaS organisation in hyper-growth mode.
  • Competitive salary and employee stock options from day one.
  • Health/Dental/Vision benefits from day one.
  • Education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.
Additional Information

We are an equal opportunity employer and welcome applications from diverse candidates. Our culture is collaborative, open, and transparent, offering opportunities for growth and development.

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