Customer Service Representative

3 days ago

Las Piñas, National Capital Region, Philippines Soonest Global Express Corporation Full time ₱204,000 per year

Soonest Global Express Corporation is hiring a Full time Customer Service Representative role in Las Piñas, NCR. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Expected salary: ₱17,000 per month

Job Description of Customer Service Representative-Import

The Customer Service Representative-Import provide assistance to the clients with the

importation of goods, answering their questions about shipment status, customs clearance,

paperwork, and resolving any problems that may come up during the import process. This

position frequently necessitates familiarity with international trade laws and logistic processes.

Official "Duties and Responsibilities" of Customer Service Representative-Import:

 Receives freehand or nominated import transactions from agents and clients

 Coordinates with shipping lines and consolidators with regards to manifest filing

requirements and arrival details.

 Updates the consignee and its broker on the arrival details.

 Send draft pre-alert documents to consignee and its broker for confirmation.

 Checks and confirms details of Master Bill of Lading and Master Airway Bill.

 Drafts and files import manifest using Etrade.

 Prepares documents for issuance of Delivery Order to the broker.

 Requests billing invoice from shipping line/consolidator/broker and files a request for

payment of such invoices to Accounting department.

 Maintains and updates Job Order folder for each import transactions.

 Requests Billing Department to prepare billing for each import transactions.

 Send billing invoices and updates billing regarding the proof of payment.

 Monitors and updates the balance of ETrade.

 Files Container Deposit refund to shipping lines.

 Requests refund of Container Deposit to broker/consignee once the amount has been

received by SGEC.

 Updates the status Pending Import Transactions via Google Sheet daily.

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