Customer Service Representative

21 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱200,000 - ₱300,000
Customer Service Representative

We are seeking a skilled and dedicated Customer Service Representative to fill a Full-Time position. This role is an excellent opportunity for individuals who share our vision, passion, and commitment to serving customers professionally.

Our organization offers a great work environment and team approach with opportunities for professional growth.

Responsibilities:
  • Answer incoming calls to gather relevant information regarding clients' potential claims.
  • Gather details about Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
  • Enter all details and information into the case management system and create leads. Assign leads created to Account Executives.
  • Provide exceptional caller experiences to clients.
  • Perform other duties as assigned by Management.
Requirements:
  • Minimum 3 years experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment.
  • Possess strong computer skills (Excel/Word/PowerPoint) and internet skills.
  • Willing to work on shifting schedules.
  • Attention to detail.
  • Meet typing requirement of 40 WPM.
  • Strong time management.
  • Adaptability and accountability.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Ability to prioritize workload and multitask in a fast-paced environment.
  • Excellent data entry and typing skills.
What We Offer:

A great work environment and team approach with opportunities for professional and financial growth.

Additional Information:

This role is an excellent opportunity for driven and enthusiastic individuals who share our vision, passion, and dedication to serving customers quickly, efficiently, and professionally.

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