Customer Service Representative Position
13 hours ago
Customer Service Professional Opportunity
">We are seeking an accomplished Customer Service Specialist to ensure customer satisfaction across multiple platforms. As a key member of our team, you will play a vital role in delivering exceptional customer experiences.
Responsibilities:
- Respond promptly to customer inquiries via email and chat, addressing issues and providing assistance for seamless shopping experiences.
- Provide accurate product and order information, shipping details, and return policies.
- Assist customers with website navigation, order placement, and resolving technical issues.
- Collaborate with sales and operations teams to address customer concerns and resolve issues in a timely manner.
- Maintain professionalism and empathy when interacting with customers, building trust and loyalty.
Requirements:
- Minimum 2+ years of customer service experience required.
- Experience with E-desk or similar platforms is preferred.
- Excellent English communication skills, both written and verbal.
- Strong customer service orientation with ability to empathize and prioritize customer needs.
Benefits include:
- Opportunity to work remotely and independently as part of a collaborative team.
- Reliable PC/laptop with required specifications.
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