Customer Service Representative

6 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

We are seeking highly motivated and dedicated individuals to join our team as Customer Service Representatives. In this role, you will be responsible for handling incoming inquiries, resolving customer issues, and providing exceptional service to our clients.

This is a fantastic opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization. If you are a natural problem solver, enjoy working in a fast-paced environment, and are passionate about delivering outstanding customer experiences, we encourage you to apply.

  • Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits:

  • HMO Coverage plus a dependent.
  • Rank & File: ₱100,000 coverage.
  • Supervisors/Managers: ₱120,000 coverage.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000, giving you easier access to quality care.
  • Free meal during training.
  • Career growth and learning.

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