Customer Service Representative
14 hours ago
We're seeking a customer-focused professional to join our team in delivering exceptional service to our clients.
This role involves answering inbound calls, responding to customer inquiries, and providing accurate information about products and services.
You will be responsible for resolving customer complaints with professionalism and empathy while following communication scripts and standard operating procedures.
Key performance metrics include call quality and handle time. Collaboration with team members and supervisors is essential to improve service delivery.
Candidate Requirements:- Must be 18 years or older.
- High school diploma or equivalent required.
- Fluent English and Spanish skills (spoken and written).
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Basic computer literacy and typing skills.
- Previous customer service or call center experience is desirable.
This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in a team-oriented environment.
To succeed in this role, you must have strong interpersonal skills, be able to work well under pressure, and possess basic computer skills.
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