Remote Customer Service Representative Position
2 days ago
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for handling inbound and outbound calls in a professional and efficient manner.
Key Responsibilities:
- Respond to customer inquiries and resolve issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow established scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
Must-Have Qualifications:
- 1-2 years of experience in a call center environment.
- Strong command of the English language, both written and spoken.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
What We Offer:
- HMO Coverage plus a dependent.
- Dental Coverage.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Frequent disinfection and fogging of the workplace.
Why Work with Us?
Our company prides itself on providing competitive compensation packages, opportunities for growth and promotion, employee shuttle services, and more. If you're looking for a rewarding career where you can make a real difference, we encourage you to apply.
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