Customer Service Representative
1 day ago
We are seeking a highly skilled Customer Service Representative to fill an open position.
Key Responsibilities- Provide exceptional customer service by comprehending client needs and ensuring they receive value for their money.
- Conduct research on providers and maintain accurate records.
- Engage in phone conversations with clients as a professional representative, balancing professionalism and approachability.
- Document conversations with clients in a clear and concise manner.
- Adapt to changing work situations and prioritize tasks effectively.
- Maintain focus and productivity, meeting deadlines while delivering high-quality results.
- Develop innovative solutions to enhance the customer experience.
- Work independently with minimal supervision, prioritizing personal productivity.
- Excellent written and verbal communication skills.
- At least 1-year of BPO experience, preferably in a remote work environment.
- Attention to detail and familiarity with remote work tools.
- Ability to multitask and think creatively.
- Meet system requirements as mandated by the project.
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