Technical Operations Professional
2 days ago
StratifyIQ seeks a skilled Technical Support Specialist to provide exceptional remote support. We require someone with strong technical skills, excellent communication and problem-solving abilities.
Key Responsibilities- Manage and update support tickets for efficient tracking.
- Troubleshoot technical issues and document resolution steps.
- Communicate effectively to address customer needs.
- Contribute to creating and improving knowledge base materials.
- Stay up-to-date with industry tools and services.
- Minimum 150 Mbps internet speed and remote setup.
- Experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems.
- Attention to detail, problem-solving abilities, and a team-player mindset.
This role requires the ability to work independently and be available for consistent scheduling, including weekends.
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