Technical Operations Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeOperation Full time $100,000 - $150,000

As a Technical Operations Specialist, you will be responsible for the hands-on technical operations of our client. You will work closely with engineering and leadership to design and run the operational backbone of our client, automate away inefficiency, and own tasks from request to verified outcome.

You'll partner with engineers and leaders using AI tools and modern ops software to keep work organized, observable, and moving. Traditional assistant work is part of the job, but the core value lies in systems, automation, and relentless follow-through.

Key Responsibilities:
  • Task Ownership & Follow-through: Drive tasks to completion, ensuring clear documentation and follow-up actions. Maintain a centralized source of truth for assignments, deadlines, and statuses.
  • Phone Calls & Stakeholder Coordination: Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Anticipating Issues: Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track. Use pre-reads and reminders to align teams with deadlines.
  • Receipts & Reconciliation: Develop a system for receipts, ensuring accurate categorization and reconciliation. Provide weekly reports and flag discrepancies.
  • Workflow Automation: Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks. Ensure automation reliability with logs and alerts.
  • Project Operations with Engineering: Facilitate regular check-ins with engineering on project progress, blockers, and next steps. Keep documentation and project boards up-to-date.
  • AI-Accelerated Execution: Use AI tools for drafting communications, SOPs, and summaries. Maintain prompt templates and verify outputs for accuracy.
  • Documentation & Runbooks: Structure Notion spaces and write SOPs. Keep operational documentation organized and regularly updated.
  • Follow-Up Norms: Track a visible 'waiting-on-others' list, ensuring timely follow-ups with clear SLAs. Follow a set cadence for reminders and escalate when needed.

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