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Hotel Reservation Agent

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Caloocan City, National Capital Region, Philippines beBeeReservation Full time ₱15,000 - ₱30,000
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Reservation Support Specialist.

This is an exciting opportunity for a dynamic and detail-oriented professional to work in a fast-paced environment, handling hotel reservations, inquiries, and cancellations.

  • Manage hotel bookings, providing accurate information on availability, rates, and amenities.
  • Process bookings efficiently and correctly, ensuring seamless customer experiences.
  • Resolve customer concerns and escalate issues as needed, maintaining a high level of customer satisfaction.
Key Responsibilities:
  • Handle customer inquiries via phone, email, or chat, responding promptly and professionally.
  • Process bookings and manage reservations, ensuring accuracy and efficiency.
  • Maintain accurate records of customer interactions and reservations.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent required.
  • No experience necessary – we provide comprehensive training.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers.
  • Attention to detail and effective problem-solving abilities, with a focus on delivering excellent customer service.
  • Familiarity with reservation systems (e.g., GDS) is a plus but not required.
Benefits

We offer a range of benefits, including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.
Join Our Team

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and take the first step towards a rewarding career in the hospitality industry.