Hotel Reservation Specialist

17 hours ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱45,000

Are you a detail-oriented and customer-focused individual looking for a challenging role in the hotel reservation industry?

Job Description:

We are seeking an experienced Online Reservation Agent to join our team. As an Online Reservation Agent, you will be responsible for assisting customers via chat and email with hotel bookings, changes, and inquiries.

Key Responsibilities:

  • Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
  • Provide accurate and timely information about room availability, pricing, and policies.
  • Ensure high-quality customer service in all written interactions.
  • Record and update customer information and reservation details in internal systems.
  • Follow all company guidelines for quality and compliance.

Required Skills and Qualifications:

  • High school graduate (K-12 or Old Curriculum).
  • Minimum of 6 months BPO or relevant customer service experience.
  • Excellent written English communication skills.
  • Strong attention to detail and customer-focused attitude.
  • Proficient in computer use and typing.

What We Offer:

  • Competitive salary plus incentives.
  • Career growth and promotion opportunities.
  • Friendly and professional working environment.

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