Support Technician Advocate

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱1,800,000 - ₱2,400,000
Customer Service Professional

We are seeking a dedicated individual to support our team of field technicians. The ideal candidate will have strong communication skills and experience in the BPO sector.

Job Responsibilities
  • Provide technical support to field technicians via phone, email, and other approved channels.
  • Manage on-site labor, troubleshoot, and direct calls to ensure successful work assignments completion by field technicians.
  • Perform ticket triage before dispatching to technicians.
  • Maintain advanced user standards and compliance in CRM/ERP and RAMP work assignment applications.
  • Handle inbound customer calls to promote products or services.
  • Facilitate product/service sales aligned with customer needs.
  • Guide customers with product and service knowledge, ensuring professional and courteous interaction.
  • Adhere to account-specific policies for communication, including initiating calls, callbacks, returning calls, and responding to emails.
  • Ensure accuracy and confidentiality of customer information, including account, billing, and credit details.
  • Meet or exceed client KPIs, including attendance, adherence, QA, sales conversion, productivity, handling time, and CSAT/CSI.
Requirements
  • Minimum of a Senior High School graduate.
  • At least 3 months of BPO experience.
  • Excellent verbal and written communication skills.
  • Willingness to work on-site at the Cebu location.
  • Able to start immediately (ASAP).
Why Join Us?

We offer a people-first culture designed for growth. As a Customer Service Professional, you'll support technicians, enhance customer experience, and thrive in a dynamic work environment.

  • Exciting performance-based incentives.
  • HMO with dental coverage and free dependent coverage.
  • Life insurance program.
  • Free shuttle service.
  • Career development opportunities and professional growth.
  • Quarterly team-building activities and a familial work environment.
  • Government benefits and a salary package from day one.

  • Patient Care Advocate

    1 week ago

    Cebu City, Central Visayas, Philippines DermX Support Inc. Full time ₱800,000 - ₱1,200,000 per year

    Position Overview:Join our dynamic healthcare team as a Patient Care Advocate and become the reassuring voice our patients hear when they need it most. In this vital role, you'll go beyond appointments and phone calls—you'll help patients navigate the complexities of insurance, authorizations, and billing with compassion and efficiency. If you're...

  • Support Technician

    7 days ago

    Cebu City, Central Visayas, Philippines Complete Development (CoDev) Full time ₱150,000 - ₱2,800,000 per year

    The Support Technician is responsible for handling support requests over the phone from our customers, both internal and external. Other responsibilities include walking customers through troubleshooting steps in order to resolve their problem, assisting customers with achieving their software goals, whether user error or system issue, communicating with...

  • Project Technician

    1 week ago

    Cebu City, Central Visayas, Philippines Annex Digital Inc. Full time ₱104,000 - ₱130,878 per year

    Company DescriptionAnnex Digital, Inc. (ADI) is a trusted partner for technology solutions, focused on ICT for business, digital data storage, retrieval, and transmission. Specializing in automation systems for fleet management and ease of doing business, particularly for government clients, ADI is expanding its competencies in software solutions...

  • Client Success Advocate

    14 hours ago

    Cebu City, Central Visayas, Philippines beBeeRetention Full time ₱380,000 - ₱420,000

    Job Title: Client Success AdvocateWe are seeking a skilled Client Success Advocate to join our team. As a Client Success Advocate, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.This role requires a strong leader who can foster collaborative relationships with clients, develop...

  • Maintenance Technician

    5 days ago

    Cebu City, Central Visayas, Philippines Bo's Coffee Full time ₱104,000 - ₱130,878 per year

    Company DescriptionBo's Coffee is a global Filipino coffee chain with over 120 branches nationwide, 10 branches in Qatar, and 2 branches in the UAE. Founded in 1996, Bo's Coffee offers high-quality coffee, delicious food, and Filipino artistry in a cozy atmosphere. The company is committed to sustainability and partners with local coffee communities and...

  • Dialysis Technician

    1 week ago

    Cebu City, Central Visayas, Philippines Allied Care Experts Medical Center Cebu Full time ₱300,000 - ₱500,000 per year

    Job Title: Urgent Hiring - Dialysis Technician (With or Without Degree) | Basak Pardo, Cebu Company: Allied Care Experts Medical Center - CebuJob Type: Full-timeSalary: To be discussed during interviewLocation: 982 N. Bacalso Ave., Basak Pardo, Cebu City (Across USJ-R) Job Description: We are urgently seeking a qualified Dialysis Technician to join our...

  • multi skilled technician

    10 hours ago

    Cebu City, Central Visayas, Philippines ZC KINGS MANPOWER & JANITORIAL SERVICES COOPERATIVE Full time $104,000 - $130,878 per year

    About the roleWe are seeking a skilled and experienced Multi Skilled Technician to join our team at ZC KINGS MANPOWER & JANITORIAL SERVICES COOPERATIVE'. This is a full-time role based in Cebu City Cebu. As a Multi Skilled Technician, you will be responsible for providing a wide range of technical support and maintenance services to ensure the smooth and...

  • Multi-Skilled Technician

    1 week ago

    Cebu City, Central Visayas, Philippines CBRE Full time ₱104,000 - ₱130,878 per year

    Multi-Skilled Technician (Audio-Video Technician)Job ID236258Posted03-Sep-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Cebu City - Cebu - PhilippinesAbout the Role:As a CBRE Multi-skilled Technician, you will perform ongoing preventive maintenance and repairs on a mechanical, electrical, and other building...

  • Support Technician

    1 week ago

    Tarlac City, Central Luzon, Philippines TOA Global Full time ₱150,000 - ₱300,000 per year

    JOB TITLE: Support TechnicianLocation: Tarlac Shift: 7:00 AM – 4:00 PM, Monday to Friday Arrangement: Onsite, Full Time Unlock your potential At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America,...

  • Heavy Equipment Mechanic/Technician

    1 week ago

    Cebu City, Central Visayas, Philippines JMmart Machines Services Inc Full time $60,000 - $80,000 per year

    About the role We are seeking a highly skilled and experienced Heavy Equipment Mechanic/Technician to join our team at JMmart Machines Services Inc' in Cebu City, Cebu. As a full-time position, you will be responsible for the maintenance and repair of a wide range of heavy equipment used in various industries. This is an exciting opportunity to contribute...