Patient Care Advocate

3 days ago

Cebu City, Central Visayas, Philippines DermX Support Inc. Full time ₱800,000 - ₱1,200,000 per year

Position Overview:

Join our dynamic healthcare team as a Patient Care Advocate and become the reassuring voice our patients hear when they need it most. In this vital role, you'll go beyond appointments and phone calls—you'll help patients navigate the complexities of insurance, authorizations, and billing with compassion and efficiency. If you're detail-oriented, thrive in a fast-paced environment, and are passionate about making a difference, we want you on our team.

Key Responsibilities:

● Appointment Management: Confirm, schedule, and reschedule appointments for patients, ensuring a seamless and efficient experience.

● Inbound Call Handling: Serve as the first point of contact for patients, addressing inquiries and directing calls with professionalism and empathy.

●EMR Management: Accurately document patient interactions, updates, and clinical data within the EMR system, ensuring timely and compliant recordkeeping across all touchpoints.

● Patient Intake: Facilitate the onboarding of new patients by collecting essential information and ensuring they feel welcomed and supported.

● Insurance Verification: Verify patient insurance coverage and benefits prior to appointments, accurately documenting eligibility and patient responsibilities.

● Prior Authorization: Coordinate with insurance providers to obtain required authorizations for procedures, treatments, and specialist referrals.

● Billing Support: Assist with basic billing-related inquiries from patients, help clarify statements, and escalate complex billing issues to the appropriate department.

Qualifications:

● Exceptional communication skills, with a focus on clarity, empathy, and active listening.

● Strong multitasking ability with a calm and professional demeanor under pressure.

● Minimum of 1 year of experience in a healthcare call center or front-office setting (preferred but not required); or

● Minimum of 3 years of experience in BPO industry.

● Familiarity with insurance terms, prior authorizations, and patient billing is a strong advantage.

● Strong organizational skills, attention to detail, and a proactive approach to problem-solving.

● A collaborative, team-first mindset and a heart for helping others.

What We Offer:

● A supportive, collaborative work environment that values your contributions.

● Opportunities for continuous learning and professional development.

● The chance to make a daily impact on patients' lives through meaningful service.

● Paid leaves and HMO coverage upon regularization.

If you're a motivated and compassionate individual who thrives on both structure and service, we'd love to hear from you. Join us in our mission to deliver exceptional care and support to every patient, every time.

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