Virtual Front Office Support Specialist

21 hours ago

Province of Palawan, Mimaropa, Philippines beBeeAdministrative Full time ₱3,600,000 - ₱4,900,000

Job Title: Virtual Front Office Assistant

Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Virtual Front Office Assistant. In this role, you will provide remote administrative and operational support to the hotel's Front Office team, enabling on-site receptionists to focus on guest-facing activities.

Responsibilities:

  • Manage incoming reservation emails and online booking inquiries, process bookings in the property management system (PMS), and complete daily reports such as Reservation Activity Reports and other internal checklists.
  • Assist with Night Audit preparation, ensure all guest profiles and reservation data are accurately maintained in the system, and respond to basic guest queries via email or other communication platforms.
  • Handle overflow calls and transfer as needed, pending technology upgrade, and assist in reconciling daily takings and financial transactions.
Required Skills and Qualifications

To be successful in this role, you should have:

  • Strong attention to detail and accuracy in processing reservations and maintaining guest profiles.
  • Professional written communication skills to effectively respond to guest inquiries and requests.
  • Proactive and self-motivated with the ability to work autonomously in a remote setting.
  • Organized and able to manage competing priorities remotely.
  • Tech-savvy with confidence in using PMS systems, Microsoft Office, and email systems.
Benefits

As a Virtual Front Office Assistant, you will enjoy a range of benefits, including:

  • The opportunity to work from home and achieve a better work-life balance.
  • The chance to develop your skills and expertise in a dynamic and fast-paced environment.
  • Access to ongoing training and development opportunities to enhance your career prospects.
About Us

Our company is committed to providing excellent service and support to our clients and customers. We foster an inclusive culture that values diversity, equality, and inclusion, and we encourage individuals of all backgrounds to apply for this exciting opportunity.

Key Features:

  • Seniority level: Associate.
  • Employment type: Full-time.
  • Job function: Customer Service.

This is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and organized individual who is passionate about delivering exceptional service, please submit your application today

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