
Virtual Care Specialist
20 hours ago
We are building a pioneering virtual heart clinic that provides engaging, compassionate, and life-saving care from the comfort of home.
A team of clinicians, mathematicians, repeat entrepreneurs, and engineers united by their belief in the transformative power of technology and data is working together to change industries and improve individuals' lives.
As our Enrollment Specialist, you will oversee and refine processes to drive growth across our top-of-funnel marketing function, serving as our inside sales representative for those interested in joining our program.
This role will collaborate cross-functionally with our clinical, marketing, and engineering teams to ensure patients have a seamless experience with us and contribute to Carda's mission to transform patient lives.
- Be the first point of contact for patients who come to us via referral or website.
- Handle inquiries and feedback from all consumers interested in enrolling.
- Convert patients by enrolling them in our program.
- Navigate financial and subscription plan conversations with patients.
- Ensure a smooth scalable patient enrollment process.
- Insurance enrollment and credentialing.
- Manage inbound non-clinical support and enrollment inquiries.
- Work with our clinical staff and referring physician offices to improve operational processes.
- Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly.
- Collaborate closely with our product and marketing team to define clinical workflow priorities and determine high-impact product changes.
We seek someone passionate about sales and eager to make a meaningful impact.
To succeed in this role, you will need:
- At least 2 years of experience in an inside sales B2C role with a track record of owning and scaling company processes.
- Strong attention to detail.
- The ability to work in a fast-paced environment with minimal direction.
- Highly collaborative and excellent written and oral communication skills.
- An inherent growth mindset: you are always focused on improving faster and getting the team to do the same.
Nice to have:
- Health-tech experience.
- Medical office administration experience.
- Experience and desire to work remotely.
- Prior experience using technology tools including GSuite, ZenDesk, Slack.
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