Tech Customer Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time $60,000 - $90,000
Customer Support Role

We are seeking a dedicated and knowledgeable professional to join our team as a Product Advocate. As a pivotal role, you will deliver exceptional customer experiences by leveraging deep product expertise and strong communication skills.

About the Job
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Requirements
  • Minimum 2 years of experience in tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.

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