Customer Support Specialist

3 days ago

Manila, National Capital Region, Philippines TyrAds Full time
Overview

Customer Support Specialist (Remote) at TyrAds

Location: Remote (APAC) or On-Site (Bali)

About TyrAds

TyrAds, a leading tech-driven loyalty and rewards platform that collaborates with various businesses to cultivate rewarding experiences for customers. With millions of users across our platforms, we specialize in innovative AdTech solutions powered by big data, machine learning, and deep learning technologies. We empower companies to engage and retain their customers through personalised advertising, loyalty programmes, and outstanding customer service. Our technology infrastructure processes over 10,000 events per second, delivering real-time insights at scale. We build seamless user experiences across web, Android, and iOS platforms and leverage Machine Learning, Deep Learning, and AI technologies to power our offerings. We're a growing team of approximately 80 employees united by our core values of transparency, learning from mistakes, ownership of our work, and respect for diverse cultures. We operate using Agile and Scrum methodologies with continuous integration/continuous deployment practices, releasing new features weekly. Our team collaborates primarily through GitHub, Jira, and Slack.

Why Join Us
  • Work at the intersection of technology and advertising with cutting-edge frontend solutions
  • Collaborate with talented developers and contribute to products used by millions
  • Opportunity to work with diverse technologies across multiple platforms
  • Professional growth opportunities in a rapidly evolving industry
  • A flexible work environment that values work-life balance
  • International work environment is fully conducted in English
  • Learn from and collaborate with other skilled senior developers
  • An equal opportunity employer committed to diversity and inclusion in the workplace
Your Role

As a Customer Support Specialist, you will be the first point of contact for players and customers, ensuring they receive timely, empathetic, and effective support. You will play a key role in maintaining customer satisfaction, building trust, and sharing insights that help improve our products and services. Note that this role requires weekend work.

Responsibilities
  • Respond to customer enquiries via email and chat in a professional and friendly manner.
  • Troubleshoot issues, provide clear solutions, and escalate when necessary.
  • Ensure support responses meet brand tone and service level expectations.
  • Track recurring issues and contribute to improving FAQs and knowledge base content.
  • Share player insights and feedback with internal teams to enhance the overall customer experience.
  • Use and optimise support tools (Intercom and others) to handle tickets efficiently.
  • Follow workflows and processes to maintain consistency and quality in responses.
Required Skills
  • 1–2 years of experience in customer support, ideally in gaming, tech, or digital services.
  • Strong written and verbal communication skills in English. (tested during recruitment)
  • High empathy and problem-solving ability with a customer-first mindset.
  • Passion for gaming and delivering exceptional player experiences.
  • Comfortable working weekends.
Nice to Have
  • Experience using Intercom or similar customer support platforms.
  • Previous experience in player support or live operations within the gaming industry.
  • Comfortable with spreadsheets and using Google Workspace
  • Familiarity with international and remote team collaboration.
  • Understanding of rewarded gaming offerwalls, or prior experience supporting users in this space, will be considered a strong advantage.

#J-18808-Ljbffr

  • Customer Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines DealHub Full time

    Customer Support Specialist – DealHub is leading in the field of business applications, and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds...

  • Customer Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines DealHub Full time $3,000 - $6,000 per year

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...

  • Customer Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱500,000

    Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team. This role focuses on providing exceptional service to customers, ensuring their needs are met with prompt and accurate responses.The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset. They...

  • Customer Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱150,000 - ₱250,000

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our clients through various communication channels.About the Role:Provide timely and effective support to clients via phone, email,...

  • Customer Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱60,000

    Job DescriptionWe are seeking a highly skilled and motivated Customer Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers via phone, email, and chat.As a Customer Support Specialist, you will be the primary point of contact for our customers, responding to their inquiries and resolving...

  • Customer Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines Zappy Full time

    OverviewAs a Customer Support Specialist at Zappy, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience. The ideal candidate is a fast learner, technically savvy, and experienced in delivering exceptional customer support.Key ResponsibilitiesProvide prompt and efficient support to clients...

  • Customer Support Specialist

    12 hours ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱450,000 - ₱750,000

    Job Overview:We are seeking a skilled customer support specialist to join our fast-growing online division. As a key team member, you will be responsible for delivering exceptional post-sales support to our customers, ensuring their satisfaction and loyalty.Your Key Responsibilities:Liaise with customers to address their queries and resolve any issues in a...

  • Customer Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines EviSmart™ Full time

    OverviewJoin to apply for the Customer Support Specialist role at EviSmart.At Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for...

  • Customer Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines HitPay Full time $40,000 - $60,000 per year

    Create impact in a high-growth fintech startupHitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments. From no-code e-commerce plugins to affordable credit card readers, we help thousands of merchants bring their business dreams to life.HitPay is backed by Tiger Global, Global Founders Capital,...

  • Customer Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Evismart Full time $40,000 - $80,000 per year

    Location: [BGC, Taguig]Company: Nimbyx / EviSmartAbout UsAt Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for everyone.To achieve...