Chief Technical Support Liaison

3 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerCentricity Full time $50,000 - $70,000
Technical Support Representative, Tier 2

Join us in a dynamic and collaborative environment where you will be empowered to deliver world-class technical support to our customers. As a Technical Support Representative, Tier 2, you will play a critical role in ensuring that our customers receive timely and effective assistance with their technical issues.

Key Responsibilities:

  • Provide exceptional technical support via phone, email, and chat to resolve customer issues efficiently
  • Collaborate with internal teams to identify and escalate complex issues to ensure timely resolution
  • Develop and maintain in-depth knowledge of Turnitin products and services to provide expert-level support
  • Participate in regular training and development activities to stay up-to-date on product enhancements and industry trends

Required Skills and Qualifications:

  • 2 years of experience in customer support or a related field
  • Bachelor's degree in Computer Science or equivalent
  • Strong working knowledge of Windows and Mac OS
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize tasks effectively

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Flexible work arrangements to support work-life balance
  • Access to modern health platform and wellness programs

Additional Information:

Turnitin is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equality of opportunity.

Customer Centric

Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes. We realize this mission by putting educators and learners at the center of everything we do.

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