Community Technical Liaison

2 days ago


San Fernando, Central Luzon, Philippines beBeeCommunitySupportEngineer Full time $60,000 - $90,000
", "Job Description", "We are seeking a highly skilled professional to join our team as a Community Support Engineer. As a key member of our support team, you will be responsible for providing exceptional online customer support, proactively resolving customer queries, and escalating user issues reported online.", "Main Responsibilities:", "
  • Act as a Sophos Ambassador to build and develop the Sophos Community and provide an excellent online customer support experience.
  • Deflect support cases by proactively resolving customer queries on the online platforms such as the Sophos Community, Reddit, and Twitter.
  • Monitor and expedite the escalation of user issues reported online.
", "Required Skills and Qualifications", "To succeed in this role, you will need:", "
  • Exceptional interpersonal skills with effective verbal and written communication.
  • A strong understanding of IT security concepts, including antivirus, networking, and encryption technologies.
  • Excellent communication skills that inspire confidence when helping customers troubleshoot their issues.
", "Benefits", "As a valued member of our team, you can expect:", "
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
", "Why Join Us?", "At Sophos, we are committed to creating a positive work environment that fosters collaboration, innovation, and growth. If you are passionate about technology and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.",
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