Healthcare Liaison

14 hours ago

San Fernando, Central Luzon, Philippines beBeeCare Full time ₱400,000 - ₱500,000
Job Overview

The Case Manager plays a vital role in delivering exceptional patient care and ensuring seamless communication between patients, caregivers, and healthcare providers.

This position requires strong organizational skills, effective communication, and the ability to manage complex patient care needs while maintaining confidentiality.

Key Responsibilities:
  • Patient Care Coordination:
    • Serve as the primary liaison between aides and patients, facilitating continuous care.
    • Monitor and maintain care quality by implementing Value-Based Purchasing measures and conducting regular quality assurance activities.
    • Keep the Director of Patient Services and vendors informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
    • Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
    • Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
  • Communication & Documentation:
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
    • Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
    • Maintain patient confidentiality, privacy, and dignity in all communications and actions.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
    • Provide additional support and responsibilities as assigned to meet organizational needs.

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