Healthcare Liaison Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeCareers Full time ₱360,000 - ₱480,000
Healthcare Liaison Specialist

The Healthcare Liaison Specialist will serve as the initial point of contact for patients seeking chiropractic services. This role involves responding to inquiries via various channels, providing clear and concise information about our services, and effectively managing incoming leads to maximise engagement and conversion.

Key Responsibilities:
  • Respond promptly and professionally to patient inquiries via phone, email, online forms, and other marketing channels.
  • Provide detailed and empathetic information about chiropractic services, addressing questions and concerns with compassion.
  • Effectively manage incoming leads and conduct timely follow-ups to increase engagement and conversion.
  • Proactively reactivate past patients through outreach, re-engagement campaigns, and regular communication.
  • Accurately record and update all interactions in our lead management and CRM systems.
  • Track, analyse, and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring seamless coordination with clinic staff and chiropractors.
  • Process payment transactions, provide transparent pricing information, and guide patients through payment options.
  • Follow established scripts, procedures, and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined and efficient approach to daily tasks and workflows.
  • Deliver exceptional customer service and uphold a patient-first experience at every touchpoint.
Requirements:
  • Bachelor's degree or Certificate IV in a related field is preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • A strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills with a personable and empathetic approach.
  • A high level of discipline in following procedures, scripts, and workflow systems.
  • The ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting.
  • Competency with CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity.
  • Self-motivation and the ability to work independently and collaboratively as part of a small team.
  • A genuine interest in helping people and supporting their health journey.

Why Join Our Team?

We offer more than just a job – we offer a supportive and rewarding career experience. Here's what you can expect from this opportunity:

  • Work from home
  • Monday to Friday 9:00 AM - 6:00 PM PHT (adjustments will be made for AU daylight saving time)
  • Opportunities to work with leading companies in Australia and beyond
  • Comprehensive HMO and government-mandated benefits
  • Training programmes for career development
  • Engaging company outings, team activities, and wellness sessions
  • A supportive, inclusive culture
  • Dedicated managers focused on your growth and success

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