Multilingual Customer Service Specialist
7 days ago
MCI delivers tailored solutions to meet diverse client needs through a commitment to excellence and innovation.
We are hiring representatives to provide outstanding support in both English and Spanish. If you're fluent in both languages and enjoy helping people, we want to hear from you.
Key Responsibilities- Handle inbound and outbound calls in English and Spanish.
- Translate and communicate clearly across both languages.
- Assist customers with billing, account updates, and general inquiries.
- Maintain accurate and detailed records of customer interactions.
- Escalate complex issues to the appropriate department.
- Follow company policies and procedures for customer interactions.
- Meet daily and monthly performance goals.
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