Customer Service And Order Management Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000

Job Title: Customer Service & Data Entry Specialist

Description:

We are seeking a highly skilled Customer Service & Data Entry Specialist to manage orders, process data accurately, and provide exceptional customer support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

  • Order Processing: Enter, update, and verify orders, ensuring accuracy
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the platform
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows

Qualifications & Skills:

  • Experience in e-commerce order processing and/or Walmart Seller Central
  • Strong proficiency in data entry with high accuracy and attention to detail
  • Excellent customer service skills with experience in chat, email, and phone support
  • Knowledge of inventory management and order tracking systems
  • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify (a plus)
  • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports
  • Ability to multi-task and prioritize tasks in a fast-paced environment
  • Strong written and verbal communication skills in English
  • Problem-solving mindset to handle complaints and order discrepancies

Preferred Qualifications:

  • Prior work with similar platforms or Walmart Seller Account
  • Experience in Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support
  • Background in inventory management for online stores

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