HR Operations Coordinator

We are seeking a highly skilled and organized HR Operations Generalist to join our team. As an integral member of our organization, you will play a key role in delivering exceptional support to our employees, ensuring seamless day-to-day operations, and driving proactive problem-solving.

This is an exciting opportunity for someone who thrives in a fast-paced, dynamic environment and has a passion for Human Resources.

• The successful candidate will be responsible for managing and resolving a wide range of employee requests with accuracy, discretion, and care, ensuring that every employee can stay focused on doing their best work.
• They will also drive process improvements, streamline core People Ops processes, and identify opportunities to scale and enhance our support model.

Our ideal candidate will have 5+ years of Human Resources experience, with 3+ years of direct experience in HR delivery or shared services in the US regions.

This role serves as the first line of support for the People Team—triaging tickets and managing key People Ops processes, including onboarding, offboarding, job changes, employment verifications, and Workday transactions.

1. Execute employee data updates (e.g., headcount planning, onboarding, offboarding, employment verification, unemployment processing) with minimal guidance, escalating exceptions.
2. Manage and triage the People Operations ticket queue, answering questions, processing transactions, redirecting, and escalating or assigning more complex requests as appropriate.
3. Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (email, ticket, or Slack message).
4. Work cross-functionally to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation.

Requirements:

• 5+ years Human Resources experience, with a 3+ years of direct experience in HR delivery
  or shared services in the US regions
• Solid understanding of US Human Resources processes, including onboarding/offboarding,
  employee data management, benefits administration, and compliance
• Demonstrated ability to manage multiple tasks and projects in a fast-paced, high-volume
  environment
• Proven track record in ticketing, mailbox logic, and workflow oversight using HRIS platforms
  and ticketing/case management systems
• Experience working with SLAs, audit standards, and compliance metrics
• Excellent communication and interpersonal skills; capable of working effectively across
  cultures and geographies

Thumbtack embraces diversity and is committed to creating a workplace where everyone feels welcome and valued. As an equal opportunity employer, we do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.

By joining Thumbtack, you will be part of a dynamic and innovative company that values teamwork, open communication, and continuous learning. Our comprehensive benefits package includes competitive compensation, medical insurance, retirement plans, and more.

To apply for this exciting opportunity, please submit your resume/CV, cover letter, and a brief introduction explaining why you are the perfect fit for this role. Please note that only shortlisted candidates will be contacted for further discussion. We look forward to hearing from you