Customer Experience Specialist
2 days ago
About the Role:
Job OverviewDeliver exceptional customer experiences as a trusted advisor by providing clear guidance and support on medication side effects. Leverage in-depth medical knowledge to drive patient-first conversations.
Key Responsibilities:- Respond to customer inquiries, product quality complaints, and general queries via multiple channels.
- Process and report Adverse Drug Reactions within regulatory timelines.
- Perform various tasks including metric tracking, quality control, training, and data reconciliation from diverse sources.
- Non-degree with 3-4 years of relevant experience or 1 year safety experience
- Associate degree with 2-3 years of relevant experience or 1 year safety experience
- Bachelor's or Master's degree in a related field such as Life Science, Medical Science, or Pharmacy
- Strong written and verbal communication skills
- Understanding of regulatory requirements and pharmacovigilance practices
Note: Relevant experience includes roles in pharmaceutical, biotechnology, Clinical Data Entry/Management, Regulatory Affairs, Quality Assurance, or related fields.
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