Customer Experience Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000
Customer Support Professional

Job Description:

We are seeking a skilled customer support professional to deliver exceptional client experiences and ensure that our customers receive the support they need.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.

  • Provide world-class customer service via phone, email, and chat channels
  • Respond to customer inquiries in a timely and professional manner
  • Escalate complex customer issues to senior team members as needed
  • Develop and maintain strong relationships with customers through regular check-ins and feedback sessions
  • Collaborate with internal teams to resolve customer complaints and concerns
Required Skills and Qualifications:
  • 3+ years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • High level of emotional intelligence and empathy
  • Cultural awareness and ability to work effectively in a global team
  • Ability to work in a fast-paced environment and adapt to changing priorities
Benefits:
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to make a real impact on our customers' lives

About Us:

We are dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities worldwide.

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