Customer Experience Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱2,000,000 - ₱3,000,000
Job Role

A Support Specialist is responsible for delivering exceptional customer experiences by providing top-tier support and guidance to customers.

Key Responsibilities
  • Resolve complex customer inquiries with clear, concise communication, helping to identify, debug, and escalate higher priority issues.
  • Investigate root causes of issues, champion resolutions for our customers' mission-critical work, and collaborate with internal teams to resolve high-urgency incidents.
  • Monitor alerts and mitigate customer-facing issues by resolving them promptly and effectively.
Requirements
  • 2+ years of experience in technical support or a similar role.
  • Proficiency in working with complex databases and SQL, including writing and understanding queries, as well as familiarity with data stores and databases.
  • 1+ years of experience in handling technical customer support.
  • Bachelor's degree in IT, Computer Science, or a related field.
Preferred Qualifications
  • Experience handling high-priority incidents with a calm and decisive demeanor under pressure.
  • Strong analytical skills with exceptional problem-solving capabilities.
  • Attention to detail and resourcefulness are essential qualities for this role.
  • Background in retail/supply chain or grocery is highly valued.
What We Offer
  • Private health insurance coverage.
  • Paid time off and hybrid work arrangements.
  • Training and development opportunities.
  • Mental health program and Philhealth coverage.

Curious and dynamic individuals are encouraged to apply for this exciting opportunity.

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