Customer Experience Specialist
2 days ago
We are seeking a skilled Support Representative to join our team and deliver exceptional customer experiences through innovative technology.
The RoleThis is an exciting opportunity to leverage new technology and build processes that enhance efficiency, while developing self-service opportunities for a seamless, first-class customer experience.
- Assist users by answering their questions coming through various channels.
- Resolve customer queries, recommend solutions, and guide product users through features and functionalities.
- Troubleshoot login issues, user-reported bugs/issues encountered while using the platform, billing/payment queries.
- Manage multiple customer cases simultaneously and provide timely and accurate customer feedback.
- Collaborate with technical teams to resolve platform-related problems.
- Degree in computer science or information technology.
- Experience with Intercom, Stripe/Paddle advantageous.
- Prior experience in tech or web-based platform support.
- Excellent communication and problem-solving skills.
- Strong written and verbal communication skills.
- Solid knowledge of the product and issues that commonly arise.
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