Unlock Exceptional Customer Experiences as a Specialist

15 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeEmpathy Full time ₱2,500,000 - ₱4,000,000
Job Title

Customer Experience Specialist plays a vital role in providing exceptional customer experiences.

  • They facilitate onboarding processes and resolve complex queries using CRM systems.
  • The ideal candidate should possess great decision-making skills, experience with CRM/account management software, and a strong sense of empathy towards users.
Key Responsibilities:
  • Respond to customer inquiries via direct chat or phone in a timely manner.
  • Maintain detailed customer records and prioritize responses based on urgency and complexity.
  • Collaborate with the team to enhance the overall user experience and improve internal processes.
Competencies:
  • Great decision-making skills and judgment.
  • Experience with CRM/account management software.
  • Dependable and consistent adherence to shift times and schedules.
  • Awareness of Muslim community nuances and challenges.
  • Strong communication and problem-solving skills.
  • Ownership and proactive approach to enhancing the user experience.
Requirements:
  • 1-2 years of Customer Service experience.
  • Conflict Resolution Experience.
  • Team Player with collaborative mindset.
  • Time Management Abilities.
  • Compliance Knowledge.
  • Attention to Detail.
Company Overview:

LaunchGood is a global crowdfunding platform that supports Muslims launching good across the world. We believe Muslims can be a wellspring of solutions and have incredible values to share with the world.

We change our communities, countries, and the world one ambitious project at a time.

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