Procurement Order Coordinator

1 day ago

Mabalacat, Central Luzon, Philippines beBeeOrder Full time ₱3,000,000 - ₱5,500,000
Job Title: Procurement Order Coordinator

The role of a Procurement Order Coordinator plays a pivotal part in ensuring seamless customer order processing from quotation to delivery.

Main responsibilities include:

  • Order Fulfillment: Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, guaranteeing accuracy and completeness.
  • Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Claims Resolution: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Collaborative Work: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • E-commerce Enablement: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.
Requirements

To excel in this position, the candidate should possess:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Ability to manage multiple priorities and work collaboratively with cross-functional teams.
Hiring Process

We employ AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations can expect an AI interviewer as a component of our recruitment process.

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