Sales Support Specialist

11 hours ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Description

We are seeking a highly skilled Service Support Specialist to join our team. The ideal candidate will have a strong understanding of technology and telecommunication products, services, and processes.

This role is responsible for providing comprehensive support to service requests coming from customers of both internal sales teams and external channel partners. As a Service Support Specialist, you will act as a bridge between sales, customers, and various internal departments, ensuring smooth operations, resolving issues, and enabling service success.

Key responsibilities include supporting sales teams by actioning service requests on behalf of their customers, assisting with escalations and providing basic technical support, and providing a high level of customer service and resolving customer inquiries and complaints across enterprise & business product suite.

Required Skills and Qualifications
  • Strong attention to details, and highly organized.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Experience in customer service and complaint resolution.
  • Ability to work independently and as part of a team.
  • Proficient in using Salesforce.
  • Intermediate to advance knowledge of Excel.
Benefits

As a valued member of our team, you can expect a competitive rewards package that includes above-market compensation, healthcare coverage on day one, paid time-off with cash conversion, group life insurance, and performance bonuses. You will also enjoy the balance between work and life that suits you with flexible work arrangements, and opportunities for continuous learning and career advancement.

What We Offer

At our company, we believe that our strength lies in our people's diversity and talent. We foster an inclusive culture that celebrates individuals of all races, genders, ethnicities, abilities, and backgrounds. Our commitment to equality is not merely a slogan – it's our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

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