E-Commerce Sales Support Specialist

4 weeks ago

Manila, National Capital Region, Philippines TalentPop App Full time
Overview

Join TalentPop App as an E-Commerce Sales Support Specialist. At TalentPop App, we're redefining how e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer's journey. If you're someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you.

What You'll Do
  • Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds.
  • Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge.
  • Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy.
  • Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience.
  • Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements.
  • Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process.
What We're Looking For
  • 1+ year of remote/online experience in e-commerce, customer service, or sales support.
  • Excellent communication skills — both written and verbal.
  • Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus.
  • Ability to stay calm and resourceful when handling customer concerns.
  • Strong attention to detail and organizational skills.
  • Self-motivated and comfortable working in a remote, fast-paced environment.
Technical Requirements
  • A personal PC or laptop with an i5 processor or higher.
  • A stable internet connection with a minimum of 15 Mbps upload and download speeds.
  • A quiet, professional workspace for calls.
Why Join TalentPop App?
  • Earn commissions and enjoy annual performance-based increases.
  • Paid time off to rest and recharge.
  • HMO health coverage or a monthly health stipend to keep you protected.
  • Performance and recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup — no commute needed
  • Supportive, friendly team culture with real opportunities for career growth.

When applying, use application code: BCS

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting

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