Contact Center Associate

1 day ago


Quezon City, National Capital Region, Philippines Neksjob Full time

At Neksjob, we are committed to delivering exceptional customer experiences. As a Contact Center Associate - Customer Service Specialist, you will play a vital role in achieving this goal.

About the Role:

The primary objective of this position is to provide top-notch customer service through various communication channels. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities:

  • Answering incoming calls from customers in a professional and courteous manner
  • Sorting out customers' inquiries or requests with utmost care and attention to detail
  • Ensuring that customers' requests are managed appropriately and in a timely manner
  • Developing, organizing, and maintaining accurate files to facilitate seamless customer interactions
  • Delivering a high caliber of service in a friendly, confident, and informed manner

Requirements:

  • High School Graduate or Senior High School Graduate
  • At least 6 months of experience in a BPO (Business Process Outsourcing) environment
  • Excellent English communication skills
  • Exceptional customer service, problem-solving, and multitasking skills
  • Superb computer skills
  • Ability to work in a shifting schedule and on-site if required

Why Join Us?

Neksjob offers a comprehensive compensation package, including paid training, competitive salary, monthly performance incentives, leave credits, insurance coverage, HMO, and career development opportunities. We believe in empowering our employees to grow and succeed in their careers.



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