Support Operations Associate

1 month ago


Makati City, National Capital Region, Philippines Cyberbacker Careers Full time
Job Description:

We are seeking a highly skilled Support Operations Associate to join our team at Cyberbacker Careers.

Key Responsibilities:

  • Act as the first point of contact for clients, partners, and the public, addressing inquiries with professionalism and courtesy.
  • Provide detailed information about our products, services, and operational policies to callers and visitors.
  • Rout inquiries efficiently to the appropriate department or individual, ensuring seamless communication flow.
  • Maintain an up-to-date knowledge base of our offerings, events, and updates to inform and assist contacts accurately.
  • Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.
  • Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.
  • Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.

Requirements:

  • Strong verbal and written communication skills.
  • A friendly and professional demeanor, with a commitment to providing outstanding customer service.
  • Ability to effectively interact with people, internal and external.
  • Strong follow-through skills.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.



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