Senior Contact Center Representative
1 month ago
Company Overview
Nityo Infotech is a leading provider of innovative solutions, committed to delivering exceptional customer experiences.
Estimated Salary: $25,000 - $35,000 per annum, depending on experience and qualifications.
Job Description
We are seeking a skilled Senior Contact Center Representative to join our team in Eastwood City, Libis. As a key member of our customer service team, you will be responsible for providing excellent support to our customers via phone, email, and other communication channels.
Your Role and Responsibilities:
- Answering customer queries, dealing with complaints, and providing detailed information about our products.
- Interacting with customers daily, helping them understand their policies and answering questions about coverage or claims.
- Receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
- Conducting research through maximizing all available resources and providing necessary information in response to queries from callers.
- Providing resolutions to caller problems and issues, including researching and exploring alternative solutions.
- Creating promised solutions or after-call work and escalating unresolved issues outside of your scope.
- Accepting payment and initiating disbursement requests over the phone.
- Navigating through a computerized data entry system or other relevant applications.
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