Senior Contact Center Representative

1 month ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

Company Overview

Nityo Infotech is a leading provider of innovative solutions, committed to delivering exceptional customer experiences.

Estimated Salary: $25,000 - $35,000 per annum, depending on experience and qualifications.

Job Description

We are seeking a skilled Senior Contact Center Representative to join our team in Eastwood City, Libis. As a key member of our customer service team, you will be responsible for providing excellent support to our customers via phone, email, and other communication channels.

Your Role and Responsibilities:

  • Answering customer queries, dealing with complaints, and providing detailed information about our products.
  • Interacting with customers daily, helping them understand their policies and answering questions about coverage or claims.
  • Receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
  • Conducting research through maximizing all available resources and providing necessary information in response to queries from callers.
  • Providing resolutions to caller problems and issues, including researching and exploring alternative solutions.
  • Creating promised solutions or after-call work and escalating unresolved issues outside of your scope.
  • Accepting payment and initiating disbursement requests over the phone.
  • Navigating through a computerized data entry system or other relevant applications.


  • Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative - Contact Center to join our team at Neksjob Corporation.About the RoleThis is an exciting opportunity to work in a fast-paced contact center environment, where you will be responsible for providing exceptional customer service to our clients.You will be working...


  • Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    At Manpower Core Group Inc., we are seeking an experienced Contact Center Solutions Manager to lead our team in developing comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions.About the RoleThis is a dynamic role that requires a deep understanding of contact center technology, industry trends, and...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    At Neksjob Philippines, we are committed to providing our customers with exceptional service. As a Call Center Representative, you will be the primary point of contact for our clients, responding to their inquiries and resolving any issues they may have.ResponsibilitiesRespond to incoming calls from customers, answering questions and addressing concerns in a...


  • Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Company Overview">TASQ Staffing Solutions is a leading provider of staffing solutions, dedicated to delivering exceptional talent to our clients.">Salary">$85,000 - $110,000 per year, depending on experience.">Job Description">We are seeking an experienced Process Trainer to join our team in the banking contact center industry. As a Process Trainer, you will...


  • Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Neksjob Corporation. In this role, you will be responsible for providing exceptional customer service to our clients through various channels including phone, email, and in-person interactions.ResponsibilitiesThe primary responsibility of the Senior...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Title:Senior Customer Service Representative">About the Role:We are seeking a highly skilled Senior Customer Service Representative to join our team at Manpower Core Group Inc. in Quezon city. As a key member of our customer service department, you will be responsible for providing exceptional support to our internal and external customers.">Key...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    About NeksjobNeksjob is a dynamic and growing organization seeking highly skilled professionals to join our team. We offer competitive salaries and exciting opportunities for career advancement.Job SummaryWe are currently looking for a Call Center Representative to join our team. The ideal candidate will possess excellent communication skills, a strong work...


  • Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job SummaryWe are seeking a Senior Quality Assurance Specialist to join our team at TASQ Staffing Solutions. This is a challenging role that requires strong analytical and communication skills.

  • Be a Call Center Agent

    2 months ago


    Quezon City, National Capital Region, Philippines Neksjob Full time

    Contact Center RoleNeksjob is looking for a highly skilled Call Center Agent to join our team in Quezon Site. As a key member of our customer service team, you will be responsible for responding to incoming customer calls, answering questions, troubleshooting problems, and providing information about our products and services.RequirementsHigh school graduate...


  • Quezon City, National Capital Region, Philippines NeksJob Full time

    Job OverviewNeksJob is a dynamic company that values customer satisfaction. We are seeking a highly skilled Senior Financial Services Representative to join our team.Estimated Salary: $45,000 - $60,000 per yearThis role offers an exciting opportunity to work in a collaborative environment where you can utilize your analytical skills to deliver exceptional...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    Job Title: Customer Support RepresentativeAbout the Role:Neksjob is seeking a highly skilled and dedicated Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their queries and issues in a timely and professional...


  • Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    We are seeking a highly skilled and dedicated Telecommunications Call Center Representative to join our team at Neksjob Philippines.About the Role:The ideal candidate will be responsible for handling customer inquiries, providing information, services, and troubleshooting assistance via phone calls. They will work closely with customers to understand their...


  • Quezon City, National Capital Region, Philippines WalterMart Shopping Center Full time

    At WalterMart Shopping Center, we are seeking a highly skilled Senior Construction Manager for Facilities to oversee our construction projects and ensure their timely execution. As a key member of our team, you will be responsible for controlling project plans, assessing design and schedule changes, and leading facilities management activities.About the...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Title: Senior Bilingual Customer Service RepresentativeWe are seeking a highly skilled and experienced Senior Bilingual Customer Service Representative to join our team at Manpower Core Group Inc. in Quezon City.About the Role:This is a challenging and rewarding opportunity for a seasoned professional to utilize their expertise in providing exceptional...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    We are seeking a highly motivated and customer-focused Call Center Agent to join our dynamic team at Neksjob. As a key member of our team, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information.Key Responsibilities:Handle inbound and...


  • Quezon City, National Capital Region, Philippines WalterMart Shopping Center Full time

    We are seeking a highly skilled and experienced Senior Legal Support Specialist to join our team at WalterMart Shopping Center in North Edsa, Quezon City. This role is an exciting opportunity for a motivated and detail-oriented individual to work closely with our lawyers and business units.About the RoleThe Senior Legal Support Specialist will be responsible...


  • Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Summary:We are seeking a seasoned Senior Quality Assurance Specialist to join our team at TASQ Staffing Solutions. This is a challenging role that requires excellent communication and coaching skills, as well as a strong understanding of quality methodologies.About the Role:The successful candidate will work onsite with a fixed hours schedule from 9 AM -...


  • Quezon City, National Capital Region, Philippines Professional Placement Center Full time

    We are seeking a highly organized and detail-oriented Senior Sales Operations Coordinator to join our team at the Professional Placement Center. This role will be responsible for providing administrative support to our sales team, ensuring seamless day-to-day operations.Key Responsibilities:Sales Support: Provide administrative assistance to the sales team,...


  • Quezon City, National Capital Region, Philippines WalterMart Shopping Center Full time

    Job SummaryWe are seeking a highly skilled and organized Senior Leasing Operations Coordinator to join our team at WalterMart Shopping Center.About the RoleThis is a full-time position that will be responsible for handling the processing of contracts for commercial leasable spaces, ensuring documentary requirements are met in terms of customer service,...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    Customer Service Representative Job OpportunityWe are seeking a highly motivated and experienced customer service representative to join our team at Neksjob. This is an excellent opportunity for individuals who possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.About the Role:To provide...