Contact Center Solutions Lead

7 days ago


Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

At Manpower Core Group Inc., we are seeking an experienced Contact Center Solutions Manager to lead our team in developing comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions.

About the Role

This is a dynamic role that requires a deep understanding of contact center technology, industry trends, and proposal writing best practices. You will be responsible for leading and managing the development of tailored contact center solutions that address the specific needs and objectives of each RFP.

Main Responsibilities
  • Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.
  • Develop high-quality proposal documents, including executive summaries, solution overviews, service descriptions, and pricing structures.
  • Lead the creation of compelling proposal content that showcases our organization's capabilities and expertise.
  • Oversee projects from inception to completion, ensuring successful delivery within budget and timeline.
Key Qualifications
  • Bachelor's degree in business administration or a related field.
  • Advanced degree (MBA or MS) preferred.
  • Minimum 10 years of experience in the Contact Center industry, with 5 years in solutions role.
  • Proven track record of delivering successful contact center solutions and projects.
  • Strong understanding of contact center technology, services, operations, and best practices.
Benefits

We offer a competitive salary of up to PHP 200,000 per month, as well as benefits including HMO coverage, PTO credits, life insurance, and accident insurance.

In addition to these benefits, you will have the opportunity to work with a dynamic team of professionals who share your passion for delivering exceptional customer experiences.



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