Client Relationship Specialist

4 days ago


Quezon City, National Capital Region, Philippines Genpact Full time
Job Description

As a Process Associate, Customer Service, you will play a vital role in supporting one of the biggest financial banks in the world by providing outstanding customer service experience to their existing clients. Your primary responsibility will be to expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution. You will utilize CRM tools to collect and document detailed information, ensuring seamless delivery of customer service.

About Genpact

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Key Responsibilities

• Provide exceptional customer service experience to existing clients
• Resolve client inquiries promptly and professionally
• Utilize CRM tools to collect and document detailed information
• Ability to multi-task and adhere to process

Requirements

• High school / senior high school graduates are accepted; college graduates are preferred
• Ability to perform in a fast-paced and high volume service center
• Excellent data entry skills
• Detail-oriented individual
• Flexible to work in any schedule

PREFERRED QUALIFICATIONS

• Previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
• Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
• Displays excellent problem-solving and decision-making skills
• Proficient computer skills and attention to detail
• Significant months of experience in the phone customer service field is desired
• Negotiation and analytical skills
• High level of integrity


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