Contact Center Support Specialist
11 hours ago
**Job Overview**
Lexie Staffing And Business Consulting seeks a skilled Contact Center Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service via phone, email, and other communication channels.
Key Responsibilities:
- Respond to customer inquiries, resolve issues, and provide support in a timely and professional manner.
- Use advanced software systems to manage calls, track customer interactions, and access necessary information.
- Multichannel Support: Handle customer communications through various channels, including email, live chat, SMS, and social media.
Required Skills and Qualifications:
- Excellent customer service skills with the ability to remain calm and composed under pressure.
- Strong communication and problem-solving skills.
- Familiarity with CRM systems, IVR systems, and ACD technology.
Benefits:
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
About Us:
LX is a leading provider of business consulting services, dedicated to delivering exceptional results for our clients. We are passionate about helping businesses grow and succeed, and we're looking for talented individuals like you to join our team.
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